Shipping and Returns Policy Free Shipping and Returns - EcceKo

Shipping and Returns Policy

Mathca Shipping and Returns

Free Shipping

Unlike many other web sites that have special rules and lots of fine print, EcceKo offers free shipping on all domestic orders over $50 and $6 flat-rate shipping on everything else (except international orders due to cost).

Just because shipping is cheap doesn't mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 2-4 business days.

Express Shipping

We know that many of you can't wait to get your hands on our delicious matcha, so we also offer Express Shipping! This is generally next day delivery. However, please note that we cannot guarantee this, and while we do try our best, any orders placed after 2.30pm are unlikely to be delivered the next day.

 

100% Returns

If you are not 100% satisfied with your purchase, you can return your order for a full refund. We believe that in order to convince you of the quality of our matcha, it only makes sense to accept returns if you're ever unsatisfied. Just shoot an email to hello@ecceko.com.au; we'll take it from there.